The resort is located approximately 8 km (approx 25 mins driving distance) from Mall Road in Darjeeling.
Location & Accessibility
1. How far is the resort from Mall Road?
2. How far is the resort from the nearest airport?
The nearest airport is Bagdogra Airport, located around 67 km (approx 3 hours) from the resort.
3. How far is the nearest railway station?
The nearest major railway station is New Jalpaiguri Railway Station, approximately 70 km (approx 3 and half hours)away.
4. Do you provide airport or railway station transfers?
Yes, paid pickup and drop services can be arranged on prior request.
Rooms & Views
5. Do you have Kanchenjunga view rooms?
Yes, around 90% of the rooms offer beautiful views of Mount Kanchenjunga.
6. What types of rooms are available?
The resort offers comfortable rooms with mountain views designed for a relaxing stay.
7. Do all rooms have mountain views?
Most rooms offer Kanchenjunga or valley views, while a few rooms may have partial views.
8. Is heater available in the rooms?
Yes, heaters are available for guest comfort.
9. Is hot water available?
Yes, 24-hour hot water is available in all rooms.
Dining
10. Do you provide breakfast?
Yes, the resort offers a daily breakfast buffet.
11. Do you have an in-house restaurant?
Yes, the resort has an in-house restaurant serving Indian and local cuisine.
12. Is lunch and dinner available at the resort?
Yes, lunch and dinner are available for guests.
Facilities
13. Does the hotel have Wi-Fi?
Yes, complimentary Wi-Fi is available in the resort.
14. Does the hotel have a lift?
No, the resort does not have a lift.
15. Is parking available at the resort?
Yes, limited parking is available for guests.
16. Is the resort pet-friendly?
No, pets are not allowed at the resort.
Nearby Attractions
17. What are the nearest sightseeing places from the resort?
Popular attractions nearby include:
- Tiger Hill (about 25 mins drive)
- Batasia Loop (about 10 minutes drive)
- Ghum Railway Station and the Railway Museum (10 mins driving)
18. Can the resort arrange local sightseeing?
Yes, local sightseeing tours around Darjeeling can be arranged on request.
Check-in & Policies
19. What are the check-in and check-out timings?
Check-in is at 1:00 PM and Check-out is at 11:00 AM.
20. Can early check-in be arranged?
Early check-in is subject to room availability and may incur additional charges.
21. Can late check-out be arranged?
Late check-out is subject to availability and additional charges may apply.
22. Do you provide extra beds?
Yes, extra beds can be arranged at an additional cost.
23. Is the resort suitable for families?
Yes, the resort is family-friendly and suitable for corporate and groups.
24. Do you allow unmarried couples?
No, unmarried couples are not allowed.
25. What is the cancellation policy?
Cancellation & Refund Policy:
- Cancellations made 7 days or more before check-in: Full refund of advance payment.
- Cancellations made within 7 days of check-in: Advance payment will be non-refundable.
- No-shows or early check-outs: No refund will be provided.
- Refunds (where applicable) will be processed within 7–10 business days to the original payment method.